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WHO IS
COVERED UNDER THESE LIMITED WARRANTIES?
These limited warranties apply to you only if you: (1) are the original
consumer purchaser of any Anderson hardwood floor; (2) have paid in full
for your hardwood floor, and (3) have purchased the hardwood floor for
your own personal residential use and not for resale. These warranties
ARE NOT transferable or assignable and they DO NOT apply to
nonresidential, rental, or commercial purchases/installations.
LIMITED LIFETIME STRUCTURAL WARRANTY
Every Anderson hardwood floor is manufactured using our exclusive
engineered process. This process permanently locks the plies together to
deliver more dimensional stability and split resistance than ordinary
solid oak lumber.
In the event that the plies should separate due to gluebond failure, or
in the event that the flooring should buckle, warp or twist in a
normally maintained humidity range (35%–55% R.H.). Anderson will, at our
option, either: (1) repair the defective plank(s); (2) replace the
defective plank(s); or (3) refund the purchase price if we are unable to
provide a replacement and repair is not commercially practical or cannot
be timely made, or if you accept a refund. This is the sole and
exclusive remedy under this limited warranty. This limited warranty is
effective for as long as you own your floor as defined under the “Who is
Covered Under the Warranties?”
LIMITED LIFETIME ADHESIVE BOND WARRANTY
Anderson will warrant to the original purchaser only that the floor will
not release from the sub-floor due to moisture migrating from beneath
the sub-floor, ONLY under the following conditions: (1) at the time your
Anderson floor is installed the sub-floor is visually dry with no prior
history of moisture problems, (2) The Anderson floor is installed
according to the installation instructions using either A.F.B.
Duck-Glue™, A.F.B. Duck-Thane™ adhesive, or an Anderson approved
equivalent.
If the planks should release from the sub-floor Anderson will at our
option repair or replace the loose plank(s) ONE TIME ONLY or refund the
purchase price (as further defined below) This is the sole and exclusive
remedy under this limited warranty. Anderson will only be obligated
under this limited warranty if testing approved by Anderson conclusively
proves that the adhesive bond failure resulted from moisture migration
from beneath the sub-floor only. Anderson will not be obligated if
testing conclusively proves that the moisture came from any other source
(including but not limited to plumbing leaks, flooding, rain, landscape
watering/irrigation, wet or damp mopping, or other causes listed
herein). This limited warranty covers ONLY adhesive bond failure and
does not cover damage to the hardwood flooring as a result of sub-floor
moisture migration or any other source of moisture. If the sub-floor
moisture migration occurs a second time, it will be presumed that the
problem is specific to the site and/or was caused by the improper
application of A.F.B. Duck-Glue™, A.F.B. Duck-Thane adhesive, or an
Anderson approved equivalent and would happen again. Any damage
resulting from these causes is NOT covered under this limited warranty.
This limited lifetime warranty is effective for as long as you own your
floor as defined under the “Who is Covered Under the Warranties”.
SPECIAL NOTE: WARRANTY LIMITATIONS FOR STAPLE-DOWN OR NAIL-DOWN
INSTALLATIONS. (APPLIES TO ALL WARRANTIES UNDER WHICH ANDERSON IS OR MAY
BE OBLIGATED). Our products are not warranted against squeaking, popping
or crackling when using staple-down or nail-down installation methods.
Some squeaking, popping, or crackling is possible when using staple-down
or nail-down installation methods.
Anderson floors are NOT warranted against these occurrences UNLESS the
tongue or groove is found to be manufactured out of specification. The
possibility of squeaking, popping, or crackling may be aggravated in
arid areas or in extremely dry conditions. In addition, Anderson floors
are not warranted against staple or nail pullout from the subfloor.
SUBFLOOR MOISTURE DAMAGE LIMITED WARRANTY
(10 years for A.F.B. Duck-Shield™)
(Does not apply to Special Series Floors)
Anderson offers a solution to moisture emission concerns with concrete
subfloors. A.F.B. Duck-Shield™, used in conjunction with A.F.B.
Duck-Glue™ or A.F.B. Duck- Thane™ offers a moisture reduction system
second to none and is highly recommended for most grades of flooring..
Anderson will warrant against damage to your hardwood flooring, such as
delamination, discoloration, twisting, gapping, warping or buckling due
to subfloor moisture migration, under the following conditions: (1) When
A.F.B. Duck- Shield™ is applied in accordance with all label directions,
and is used in conjunction with A.F.B. Duck-Glue™ or A.F.B. Duck-Thane™;
and (2) when your hardwood flooring is installed in accordance with
Anderson’s installation instructions (which are included with your
purchase package).
In the event of damage to the hardwood flooring due to subfloor moisture
transmission caused by seal failure when the above stated conditions are
met, Anderson will, at our option, either (1) repair the defective
plank(s); (2) replace the defective plank(s); or (3) refund the purchase
price as further defined below. This is the sole and exclusive remedy
under this limited warranty. This limited warranty is effective for as
long as you own your floor as defined under the “WHO IS COVERED UNDER
THE WARRANTIES?” Section above.
TYPICAL MOISTURE DAMAGE
Anderson cannot be certain of compatibility of other seals and adhesives
other than the compatibility of A.F.B. Duck-Shield™ with A.F.B.
Duck-Glue™/A.F.B. Duck-Thane™ adhesive. In addition, Anderson cannot
warrant the performance of other manufacturers’ flooring products.
Under no circumstances shall Anderson be held responsible, under any of
these limited warranties or under any express or implied warranty, for
any defects or damage caused by other flooring products.
Contact 1-800-763-7272 for information about the compatibility of these
and other products with other flooring, and for any warranty coverage
that may be available from the manufacturer of A.F.B. Duck-Shield™.
BE AWARE THAT cracks in the concrete subfloor MUST be repaired in
conjunction with application of A.F.B. Duck-Shield™. Migration of water
through cracks in the concrete will void these limited warranties. Also,
moisture from above or flooding of the surface of the hardwood flooring
is NOT covered under these limited warranties.
LIMITED
WARRANTY FOR RESIDENTIAL FINISH WEAR
25 Year Warranty for RhinoTuff, Mountains Series Floors, and Della Mano
15 Year Warranty for Freedom Floors™
3 Year Warranty for Special Series Floors
1 Year Warranty for Arctic White Floors
Note: Gloss Reduction and Scratches in the finish are not considered
surface wear and are not covered under this warranty.
Please note that our white colors, maple, elm, and pine floors require
extra care. White colors will show dirt and require more frequent
maintenance than dark colors. Maple, Elm, and Pine are inherently smooth
wood and will show scratches and dents more readily than Oak or Pecan.
You should consider these factors when making your flooring selection.
Our no-wax, factory applied finish makes hardwood floor installations
fast and easy. Every plank is ready to install right out of the carton.
There is no need for sanding or staining. With our UV-cured finish you
gain the assurance of superior durability and wearability.
Anderson will warrant under normal residential conditions, and providing
that Anderson’s maintenance guidelines are strictly followed, that the
finish will not wear through or peel off of the hardwood flooring for
the time listed above: 25 years for 1⁄2” thick Anderson floors and 15
Years for 3⁄8” thick Anderson floors.In the event that the finish wears
through or peels off of the hardwood flooring, Anderson will, at our
option, either: (1) replace the affected plank(s); (2) recoat the
affected area; or (3) refund the purchase price, for the affected area
ONLY, prorated over the remaining life of this limited warranty. This is
the sole and exclusive remedy under this limited warranty (see below for
further details). If Anderson elects to refund the purchase price, the
base purchase price (from which any prorata calculations shall be made)
shall be the amount you originally paid for the flooring, as shown on
your original invoice, which invoice you are required to produce. If you
are unable to produce your invoice, Anderson will use its standard
pricing tables to determine the base purchase price. NOTE that the
refund amount DOES NOT include any cost incurred for removal/
replacement of cabinets, appliances or other fixtures. NOTE ALSO that
this limited warranty extends only for defects that cover at least 10%
of the surface area of the installed flooring.
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